Introduction
This Privacy Policy explains how we collect, use and protect your personal data when you use our website or purchase from us.
Data We Collect
• Personal details including name, address, email and phone number
• Payment and transaction information
• Website usage data collected through cookies and similar technologies
Legal Basis for Processing
We process personal data to:
• fulfil and manage orders (contract)
• comply with legal obligations
• support our legitimate interests, including improving our services and preventing fraud
Sharing Your Data
We do not sell personal data.
We share necessary information with trusted partners involved in fulfilling your order, including payment providers, couriers, warehousing and IT services.
If you access our site from outside the UK, your data may be processed in the UK, where data protection standards may differ from your own jurisdiction. Appropriate safeguards are used where required.
Your Rights
You have the right to:
• access your data
• correct or update it
• request erasure
• restrict or object to processing
• request data portability
• withdraw consent where processing is based on consent
Data Retention
We retain personal data only as long as necessary for the purposes described above, including tax and accounting requirements.
Security
We use appropriate technical and organisational measures to safeguard your data.
Contact & Complaints
If you have any questions, please contact:
info@innesmitchell.com
You may also contact the UK Information Commissioner’s Office (ICO) to raise a complaint.